Google IT support professional certificate

Google IT Support Professional Certificate

Since the Google IT Support professional Certificate launched in 2018, 82% of graduates have reported a positive career outcome like a new job, promotion, or raise within 6 months.

SKILLS YOU WILL GAIN With Google IT support professional certificate course

DebuggingEncryption Algorithms and TechniquesCustomer ServiceNetwork ProtocolsCloud ComputingBinary CodeCustomer SupportLinuxTroubleshootingDomain Name System (DNS)Ipv4Network Model

About Google IT support Professional Certificate

Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are 340,500 U.S. job openings in IT and a $50,800 average entry-level salary in IT support.¹

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. At under 10 hours per week, you can complete the certificate in less than 6 months. Upon completion, you can directly apply for jobs with Google and over 130 U.S. employers, including Walmart, Best Buy, and Astreya.

Applied Learning Project with Google IT support professional certificate

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.

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Build the Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects for Google IT support professional certificate

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You’ll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you’ll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies

There are 5 Courses in Google IT support professional certificate

COURSE 1 Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT.

You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:

● understand how the binary system works

● assemble a computer from scratch

● choose and install an operating system on a computer

● understand what the Internet is, how it works, and the impact it has in the modern world

● learn how applications are created and how they work under the hood of a computer

● utilize common problem-solving methodologies and soft skills in an Information Technology settings

COURSE 2 The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to:

● describe computer networks in terms of a five-layer model

● understand all of the standard protocols involved with TCP/IP communications

● grasp powerful network troubleshooting tools and techniques

● learn network services like DNS and DHCP that help make computer networks run

● understand cloud computing, everything as a service, and cloud storage

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COURSE 3 Operating Systems and You: Becoming a Power User

In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to:

● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter

● set up users, groups, and permissions for account access

● install, configure, and remove software on the Windows and Linux operating systems

● configure disk partitions and filesystems

● understand how system processes work and how to manage them

● work with system logs and remote connection tools

● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist roleSHOW ALL ABOUT OPERATING SYSTEMS AND YOU: BECOMING A POWER USERSHOW ALL

COURSE 4 System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment.

In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources.

You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to:

● utilize best practices for choosing hardware, vendors, and services for your organization

● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers

● understand how to make the most of the cloud for your organization

● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP

● choose and manage the tools that your organization will use

● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster

● utilize systems administration knowledge to plan and improve processes for IT environments

Offered by


Google Career Certificates are part of Grow with Google, an initiative that draws on Google’s 20-year history of building products, platforms, and services that help people and businesses grow.

Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

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