Exam MB-230 & MB-240 Microsoft Dynamics 365 : Practice Exams

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Exam MB-230 & MB-240 Microsoft Dynamics 365 : Practice Exams

Exam MB-230 & MB-240 Microsoft Dynamics 365 : Practice Exams

Microsoft Dynamics 365 Customer Service MB-230 exam candidates are responsible for implementing omnichannel solutions that focus upon service, quality, efficiency, reliability, and customer satisfaction. Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro. MB-230 exam candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.

MB-230 Exam Topics including as per below :

Manage cases and Knowledge Management (20-25%)
Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
Implement scheduling (10-15%)
Implement Omnichannel for Customer Service (30-35%)
Manage analytics (10-15%)

Microsoft Dynamics 365 Field Service MB-240 exam candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

MB-240 Exam Topics including as per below :